A retailer has a responsibility to ensure the health, safety and well-being of staff, customers and contractors that visit any of its premises. With millions of people entering stores each week, monitoring, managing and improving crime, fire and health and safety performance across such a large and variable landscape is an ongoing challenge.
Furthermore, since the 1st of February 2016 the UK has seen the introduction of the new Sentencing Guidelines for health and safety offences, which will overhaul the current policies. The most prominent change is that the range of financial penalties available to courts has been increased, especially in the case of magistrates’ courts. This means organisations are financially at risk if they are not putting suitable emergency responses in place.
To help ensure they are protecting their business and everyone who enters their premises, it's vital that a retailer is able to have a real-time understanding and in-depth analysis of the health and safety risks facing its business. Is there a particular store reporting a higher number of incidents? Are there a number of stores experiencing similar issues?
There are significant gains to a retailer of them being able to track activity in all of its stores and analyse this from a national, county and local perspective, for example breaking down data on reported thefts by location, incident and then time and frequency in order to take action to prevent them reoccurring. Tracking activity can also really help retailers meet their legal and moral obligations to provide a safe environment for staff and customers, providing comprehensive documentary evidence to support these endeavours.
The management of health and safety strategies can benefit from the use of business process management technology that can ensure businesses are underpinned by quality information, robust processes and effective communication right across the organisation.
Dashboards provide the ability to be able to respond to incidents quickly – providing regular prompting to ensure that any corrective action is carried out efficiently, and helping the retailer report accidents or incidents in a highly effective and responsible way across all of its sites.
Hicom has a leading system in compliance and reporting for retailers, restaurants and other customer facing organisations called Arena. The solution supports process management and reporting that ensures best practice and compliance throughout an organisation. With automated information management and tracking, real-time alerting, a full reporting suite including KPIs, mapping and ad-hoc report tool.
Arena is based on a modular design, meaning that its applications can be used individually as stand-alone or can be used as an integrated suite of programs. A powerful, hosted solution that covers all aspects of reporting, including crime, health and safety, food safety, case management, enforcement visits, investigations and audit.
To learn more about Arena, you can read more here - or call one of our experts on 01483 794 945 to discuss how they can help your business.